Hey there! We get it – Midwest weather can be pretty unpredictable, but we’re all about keeping things fair and transparent. So, here’s the deal: if it looks like it’s going to rain, you can either reschedule or get a full refund – no questions asked. Pretty cool, right?
Now, we do require full payment once we’re on site, but we’ll always give you a quick text or call to check in on the weather before we head over. If it does start raining and you decide to cancel, we’ve got you covered with a rain check or refund. No worries!
Safety is always our top priority, which is why we won’t set up if the winds are over 20mph (including gusts). We want to make sure everyone has a safe and fun time. Oh, and if you decide to go for it and use the inflatable in the rain (and it’s a dry unit), just keep in mind there’ll be a $50 clean-up fee, okay?
Thanks for choosing us – we’re excited to give you an awesome experience!
We completely understand if things change and you need to go a different route. That’s no problem at all! We have a really transparent refund policy that allows you to cancel at any time, except if we’ve already started prepping for your event. In that case, we’ll have to keep the deposit, but we’ll make sure you’re aware of that ahead of time.
Our main priority is to create an amazing event for you that’s completely stress-free, so we’re here to help in any way we can. As a small local business, we value happy customers over anything else, and we really appreciate you considering us. Let us know if there’s anything else we can do for you!
Lakeside Bounce offers a non-refundable damage waiver (optional) on inflatable items. Lessee must select coverage, pay in full, and sign a rental contract before the start of the event for the damage waiver to apply. Acceptance of any and all claims that arise are based on the sole discretion of Lakeside Bounce LLC.
This cost covers the following:
Up to $350 per contract in accidental damage to an inflatable device.
Up to $500 per contract in reasonable wear and tear physical damage to the rental equipment.
Up to $500 per contract in wind and storm damage to tents, and properly deflated inflatables.
This Damage Waiver is NOT liability insurance, theft, vandalism, silly string, misuse or abuse.
This Damage Waiver does NOT cover missing equipment. Lakeside Bounce will bill for any and all missing equipment at the fair market value of equipment or repair cost.
This Damage Waiver covers ONLY inflatables. It does not cover non-inflatable equipment rentals. Lakeside Bounce will bill for damages to any and all other non-inflatable equipment at fair market value cost of equipment.